About

Rohit Raj is a Software Developer (RPA) at Amdocs, Pune with a total of 4 years of IT experience in Robotic Process Automation, Application development, and maintenance. He is certified in NICE APA and Engage. He has good hands-on experience in different types of Robotics process automation such as Web, Email, Excel, and CRM. Rohit has worked on all business documents including PDD, SDD, TDD, ODI, UAT test cases, and Review checklist. He has actively involved in deep-dive business calls and worked as a process designer. Rohit has created RPA structure along with production support, designed, and developed RPA solutions to accelerate business processes. He has automated Web-Based, Desktop-based applications using automation tools. Rohit is working on Business process diagrams, Visio, and process flow charts with RPA tools. He has extensively used NICE APA to develop and test the robot based on the given business process model. Rohit reviews the failure & exception cases and fixes the bug in an immediate manner and sends back the RCA to the team & operations as well. He writes technical documentation to describe Requirement gathering, business logic, Technical Specification. Rohit designs, develops, implements, tests, code review, and code promotion to UAT and PROD environment. Currently, Rohit is working as a Technical Engineer in Exato Technologies Pvt. Ltd. His responsibilities include handling Incident management including monitoring and troubleshooting the issue of applications and ensuring good application health. He provides extensive Level 2 support in resolving production issues and providing solutions for the production failures to meet the application runtime SLA. Rohit is proficient in handling escalated calls and providing level 1 and 2 Technical Support to end-users. He works on Production failures, analyzing that failure, providing an RCA (Route Cause Analysis), and closing that issue. Rohit attends the call with MoF management for high priority incidents and for process updates. He attends status calls with the Client and getting the inputs from the client. Rohit analyzes and finds out the permanent solution for daily issues. He also works on New Development Task/WRP according to Customer need. Rohit completed his B.E in Electronics and Communications Engineering from Technocrats Institute of Technology in 2017. He completed his HSC from Basant College in 2013 and SSC from Chapra Central School - India in 2010. Rohit's tech stack includes Software Engineer,