About

Romal Puri is a Sr. Technical Analyst with almost 5 years of experience in .Net development across various verticals such as Education & Ecommerce, Asset Management, Education & Background Verification. He also has experience in Major Incident Management, Training, Quality, Queue & Escalation Management in B2B support vertical, and almost an year of experience in Team Management in B2B support vertical. Romal is currently working with Intersoft Data Labs Solutions Private Limited as a Sr. Technical Analyst, where he is responsible for B2B support for Bed Bath & Beyond USA, Canada, Mexico, and India. His key roles and responsibilities include publishing daily reports regarding team performance, scheduling meetings to share important updates and information with the team, assisting with technical and functional training of new team members, monitoring performance, discovering training needs, conducting feedback sessions, handling escalations, working on projects assigned by management, attending meetings with other teams and management, listening to team members' feedback, recognizing high performers, and participating in yearly Employee Performance Reviews and Appraisals. Prior to this, Romal has worked with Intersoft Data Labs Solutions Private Limited as a Sr. Software Engineer, where he handled Sev1 escalations and open bridge calls, provided technical assistance to other team members, generated a Knowledge Base by documenting recurring issues and resolution for future reference, monitored the support ticket queue, and worked on all pending incidents. He has also worked as a Software Engineer, where he created technical specification documents according to requirements, developed, maintained and manual tested application code using Microsoft technologies, enhanced existing development processes, and monitored application logs proactively to rectify, diagnose issues and find solutions. Romal holds a Post Graduate Diploma in Computer Applications- Distance Education from Lovely Professional University, a Bachelor of Technology - BTech in Computer Science and Engineering from PTU, and has completed his Senior and Secondary education from Govt. Model Senior Secondary School, Sector 37-B, Chandigarh and Shishu Niketan Model Senior Secondary School, Sector 22-D, Chandigarh respectively. He also completed his Primary education from Gem Public School, Phase 3b2, Mohali. Romal's technical skills include Software Engineering and testing. Overall, Romal has 5.44 years of relevant experience.