About

Roshan VK is a highly skilled IT professional with over 14 years of experience in ITIL Service Management, Project Management, Release Management Project Transitions, and Application Onboarding. He currently serves as the SAP Release Manager at Diageo, where he has been instrumental in managing the transition of a big account from CoC to Mercedes Benz R&D India. Roshan has a rich consulting background, with a focus on providing ITIL best practices and service transformation. He possesses expertise in ITIL functional areas of Incident, Problem, Change, Release, IT Service Continuity, Availability Management, and Service Desk. Roshan has delivered ITSM solutions based on ITIL best practices that focused on people, process, and technology perspective of providing business solutions within IT Infrastructure & Service Management. In addition, Roshan is experienced in modeling, planning, and executing Service Transition and Operational Programs. He is skilled in developing and implementing a coordinated and comprehensive approach to communications, with input from all stakeholders contributing to its success. Roshan is also a strong problem solver, decision-maker, and negotiator. Roshan is Prince2 and ITIL V3 certified, and he has received DevOps training. He has worked with several leading organizations, including Mercedes Benz Research and Development, ABB India, and IBM India. He has held various roles such as Application Owner SAP SolMan and SAP Release Manager. Roshan holds a Diploma in Business Management from the ICFAI University, Dehradun, and a Computer Engineering Diploma from Nettur Technical Training Foundation - NTTF. He possesses relevant experience of 15.04 years and has a strong tech stack that includes Research Scientist, DevOps, and Infra.