About

Rounak Choudhary is an experienced Support Team Lead currently working at Instem, a leading provider of IT solutions to the global life sciences industry. With over 11 years of experience in the industry, Rounak has a proven track record of delivering exceptional customer service and providing technical support to clients. As a Senior Support Analyst at Instem, Rounak is responsible for managing a team of support analysts and ensuring that clients receive timely and effective technical assistance. He has a deep understanding of product support at both L1 and L2 levels, and is proficient in SQL. Prior to his current role, Rounak worked as a Support Analyst at Instem and as a Software Engineer at Symphony Teleca. At these companies, he gained valuable experience in product support at L1 level and software development. Rounak holds a Bachelor of Engineering degree in Computers from Vishwakarma Institute of Technology. He also completed his secondary education at Sinhgad Spring Dale School in Pune. In addition to his technical skills, Rounak is a natural leader and team player. He is passionate about helping clients and is committed to delivering exceptional customer service. Overall, Rounak Choudhary is a highly skilled and experienced support professional with a strong track record of success. He is well-equipped to lead teams, manage complex technical issues, and provide outstanding customer service.