About

Ryan Thomas is a highly skilled Cloud Support Engineer with over 17 years of experience in the industry. Currently, he works at Amazon in the same role, where he is responsible for providing technical support to customers using cloud services. Ryan has a proven track record of delivering exceptional customer service and resolving complex technical issues. Before joining Amazon, Ryan worked at CIBC FirstCaribbean International Bank where he held several positions, including Network Consultant and Senior Communications Analyst. In these roles, he was responsible for managing the bank's network infrastructure and ensuring that all communication systems were functioning at optimal levels. He also provided technical support to end-users and resolved any issues that arose. Ryan's educational background includes a Bachelor's degree in Computer Science from the University of Surrey, where he graduated in 2003. Prior to that, he attended the University of the West Indies, Cave Hill, where he earned a diploma in Computer Science in 2002. Ryan is a highly motivated and dedicated individual who is passionate about technology and delivering exceptional customer service. He is a team player with excellent communication skills and the ability to work under pressure. Ryan is always looking for new challenges and opportunities to grow his skills and knowledge in the field of cloud computing.