About

Sachin Jain is a Senior Salesforce Quality Analyst with over 9 years of experience in the BFSI and Supply Chain domains. He is currently working at Waste Management, where he is responsible for Salesforce testing, including Sales Cloud and Service Cloud. Sachin's daily tasks include attending calls with business analysts, preparing test cases from user stories, and executing those test cases, as well as handling customer issues. He has extensive knowledge of Salesforce profiles, permission sets, roles, and lead conversion processes. Sachin has gained considerable customer service skills during his employment, and he is confident that he can offer top-notch customer service, communication, and problem-solving skills to any organization. He is proficient in Agile Methodology, MS Word, and MS Excel, and he has completed a certification in manual testing from "Rank Sheet." In addition to his current position at Waste Management, Sachin has worked as a Salesforce QE at Acciónlab and as a Sr. Software Engineer at Bizviz Technologies. He holds a Bachelor of Engineering degree in Computer Science from All Saints College of Engineering, Gram Pipalner, Bhopal - 462036. Sachin's tech stack includes Salesforce, test, and software engineering. He is a highly skilled professional with a wealth of experience in Salesforce testing and customer service, making him an excellent addition to any organization seeking these skills.