About

Sachin Sharma is an experienced Care Head with over 12 years of experience in Operations Management, Customer Experience, Service Delivery, and Research and Development. Currently working as a Manager at Stashfin, a digital lending platform, Sachin is responsible for managing a team of 1 AM, 3 TL's, and 55+ agents. He ensures effective and cost-efficient models are adopted for the process, shares updated information and VOC with upper management, and focuses on process improvement and automation to save costs and increase customer satisfaction. Sachin also visits high-value customers to understand their real-time challenges and collect their VOCs. Before joining Stashfin, Sachin worked as a Manager at Om Innovation Call Services Private Limited, where he implemented digitization through DT implementation in the DTH process. He also worked on the payment process model to reduce customer time and improve their experience. Sachin managed the revenue of the entire process through managing attrition and shrinkage and coordinated with support functions like Quality, Training, IT, and Compliance. Sachin also worked as a Manager at Indiano International Technosoft Pvt. Ltd., where he handled the customer service team to provide world-class services, managed escalations, and developed new strategies with top management to improve the company. Sachin holds a Master of Science in Computer Science from Sikkim Manipal University, an A-Level in Computer Science from DOEACC, a Bachelor of Commerce from Delhi University, and a Senior Secondary degree in Business/Commerce from Commercial School. He is also a Research Scientist and has relevant experience of 12.28 years. Sachin's expertise in operations management, customer experience, and service delivery makes him a valuable asset to any organization.