About

Safwat Eleish is a Senior Product Manager at Amazon Care with over 10 years of experience in the product management and business analysis field. He has worked in various domains such as healthcare, government, and telecommunications. He is equipped with a strong exposure to different software development life cycles (SDLC) such as Agile and Waterfall. His wide exposure in different industries and domains includes telecom billing and charging, CRM, order management and fulfillment, product catalog, business process modeling & reengineering, transformation, healthcare information exchange, laboratory information management, and change management. Safwat has a long experience acting as a liaison between business users and technical teams to understand, analyze, communicate and validate product requirements. He has been using the best practices to define technical products by creating use case models, process models, and wireframes, and he effectively managed the producing functional documents and RFPs to vendors and internal development teams. He also worked closely with testing teams to convey the product definition and help create and review test cases on the basis of product features, client requirements, and technical documents. Safwat has the ability to successfully manage concurrent deadlines in multiple projects and can easily work with dispersed teams in different locations. He has a proven ability to achieve results in very high-pressure environments and to keep his teams motivated. He has managed user acceptance testing (UAT) of many product transformations such as Siebel CRM in large telecom operators and handled end-user training and feedback. Safwat holds a Product Management Certificate from General Assembly, an MBA in Operations Management and Marketing from The American University in Cairo, and a BSc in Computer Science from The American University in Cairo. His tech stack includes product management, test, and software engineering. With 17.77 years of relevant experience, Safwat is a seasoned professional with a wealth of knowledge and expertise in the product management field.