About

Sagar Agarwal is an accomplished Module Lead at Pine Labs with over 9 years of experience in the field of web development, data analysis, and technical support. He has a Master of Computer Applications degree with a focus on R Tool, data science, and data analysis from Amity University. Sagar is skilled in customer service, technical support, data analysis, Microsoft Office, and troubleshooting, and has a strong media and communication background. In his current role, Sagar provides support to clients to integrate with PayU payment options and helps merchants integrate PayU payment-related APIs. He leads merchants through development, QA, and integration of payment gateway, APIs, and other payment stacks. Sagar is experienced in application support (HTML5 & CSS) via live chat and Zendesk ticket email. He is also responsible for identifying, resolving, and reporting issues related to speed, quality, and schedule adherence to the concerned team. Sagar provides support for domestic and international B2B clients and is well-versed in leading clients through end-to-end testing for test/live environments. Prior to joining Pine Labs, Sagar worked as a Senior Software Engineer at PayU, where he supported clients to integrate with PayU payment products. He was responsible for leading clients through development, QA, and integration of payment gateway, APIs, and other payment stacks. Sagar provided support to clients over Zendesk tickets by answering their web development-related questions and offering technical assistance. He also identified, resolved, and reported issues related to speed, quality, and schedule adherence to the concerned team. Sagar has expertise in preparation of Business Requirement Document (BRD), business cases, and testing all APIs functionality. Before PayU, Sagar worked as an Application Support Analyst at Stigasoft, where he was responsible for development and modification of website modules as per the client’s query. He directly interacted with clients to elicit the requirements and translated them into terms that the development team could comprehend. Sagar was also responsible for providing guidance to the client's integration team on process implementation deliverables. He supported clients over Zendesk tickets by answering their web development-related questions and offering technical assistance. Sagar has a strong technical skill set and is proficient in web development, testing, integration, QA, data science, software engineering, SQL, Android, PHP, and iOS. He has a proven track record of successfully delivering projects and meeting deadlines.