About

Sahruday Patnaik is a highly skilled Senior Customer Success Manager with over 7 years of experience in the field. Currently, he is working with Freshworks, a leading provider of customer engagement software, in the role of Senior Customer Success Manager. In this position, he is responsible for ensuring customer satisfaction and retention by providing excellent customer service and support. Sahruday has a Master of Business Administration (MBA) degree from NMIMS Mumbai, which he completed in 2017. Prior to this, he completed his Bachelor of Technology (B.Tech) degree in Electronics and Communication Engineering from Amrita University in 2014. He also has a strong academic background, having attended Delhi Public School, Bangalore-South during his early education. Before joining Freshworks, Sahruday worked as a Customer Success Manager at the same company. He also worked as a Consultant at Cognizant, where he gained valuable experience in managing client relationships and delivering successful projects. Sahruday's expertise lies in customer success management, where he has demonstrated a proven track record of delivering results. He has a deep understanding of the customer journey and is skilled in identifying opportunities for growth and expansion. He is also proficient in managing customer escalations and delivering solutions that meet their needs. Overall, Sahruday is a highly motivated and results-driven professional with a passion for customer success. He is a strong communicator, a strategic thinker, and a valuable asset to any organization.