About

Saksham Srivastava is an accomplished Engineering Manager with over 11 years of experience in the tech industry. He is currently leading the Risk, Payme, and Compliance teams at Grab, a leading ride-hailing and logistics services company in Southeast Asia. In this role, Saksham is responsible for ensuring the safety and security of Grab's users and drivers, as well as ensuring compliance with regulatory requirements across the region. Prior to joining Grab, Saksham was a Tech Lead at AnswerIQ, a customer service automation platform that was acquired by Freshworks. At AnswerIQ, Saksham was involved in building ML applications in the customer service domain, including Helpcenter Recommendations, FAQ Recommendations, Ticket Classification, Automated Responses, Deflection Chatbot, RPA, etc. He also seamlessly integrated these applications with CRM systems like Zendesk, Salesforce, ServiceNow, and Microsoft Dynamics. Saksham used a variety of technologies, including Python, NLTK, Flask, Celery, ElasticSearch, Learn-To-Rank, Kubernetes, Airflow, NodeJS, Jenkins, AWS, Azure, LUIS, etc., to build these applications. Before AnswerIQ, Saksham was a Senior Software Engineer at Media iQ, where he was involved in building high-performing, scalable, reliable, and leading-edge technologies. He worked on projects such as optimizing campaign spends on social media data through Twitter, writing analysis reports in Hive, and building a real-time analytics system that could process multiple streams of data, run filters and queries on the data, and take decisions in real-time. Saksham also built a Universal Query Execution Engine using Apache Zeppelin. Saksham holds a Bachelor of Technology degree from NIT Tiruchirappalli. He also has a background in Mathematics and Computer Science (C++) from Lucknow Public School and Seth M. R. Jaipuria School Lucknow. Saksham is proficient in a wide range of technologies, including Python, AWS, Java, ML, Elastic Search, Spark, Integration, SQL, Search, Azure, Apache Airflow, Big Data, Kubernetes, Kafka, Jenkins, Salesforce, Flask, GCP, Sentiment Analysis, Apache Hive, RabbitMQ, Neural Networks, Hadoop, Frontend, and Web. In summary, Saksham Srivastava is a highly skilled and experienced Engineering Manager with a proven track record of delivering high-quality solutions that meet the needs of his clients and customers.