About

Samarjit Saha is a highly competent and performance-driven software professional with over 7 years of experience in software development, software development life cycle management, Product Management, and customer success management. He is currently the Head of HANA DB Migration Factory and Product Manager at SAP, where he is leading the Global HANA Database Migration Factory Program and working closely with SAP HANA Cloud Product Management and Development teams, as well as the BTP M&S, BTP Program Offices, and BTP CS teams to continue to drive the growth and consumption of SAP HANA Cloud. Samarjit is an expert in using his strong customer orientation skills, great communication skills, excellent problem-solving skills, and significant ability to successfully lead and manage a group of people and projects to build strong customer and partner relationships. He handles HANA DB Migration Programs, end-to-end execution of DB migrations, Factory Partner consultants' SOW, budgets, purchasing process for concierge services, tooling development, and much more. In his previous role at SAP, Samarjit was a Developer and Cloud Product Associate, where he leveraged SAP's internal tools and processes for continuous improvement in customer success. He helped achieve an average of 4.4/5 CSAT across different SAP portfolios, kept the level of effort >85% on different Product Area Levels, and kept the SLA contractual commitments to customers at an average of 95% across different SAP portfolios. Samarjit also successfully handled CXO-level customer escalations, delivered customer training sessions on SAP Cloud ERP Technologies and Architectures, and built genuine business relationships between SAP and high-end customers. Samarjit has a Bachelor of Technology in Computer Science and Engineering from NIT Agartala, an MBA in Leadership and Strategy, International Business from Deakin University, and a PGPM in Management from Institute of Management Technology, Ghaziabad. His tech stack includes product management, software engineering, integration, Java, test, infra, UI, and web. With 5.94 years of relevant experience, Samarjit is a valuable asset to any organization.