About

Sameer Jain is an experienced Lead Consultant and SME with a demonstrated history of working in the IT industry. He is currently working as a Lead Consultant at Adobe, Digital Media SMB, where his primary KRA is to come up with process improvement ideas for overall customer support operations. Sameer is skilled in Operations Management, Webinars, Online Trainings, Designing, Digital Marketing, and Social Media. Sameer has a degree in Engineering (B.Tech) focused on Information Technology from Satya College of Engineering and Technology. He has 9.35 years of relevant experience in the industry. Sameer's past experience includes working as a Senior Consultant and Consultant at Adobe, where he supported post-sales and software installation and deployment activities for multiple license users. He demonstrated ownership and willingness to resolve issues in a timely manner. Sameer managed all customer communication with the appropriate level of etiquette, timeliness, and professionalism, while working towards achieving agreed operational targets. Sameer's responsibilities at Adobe also included training new hire SD agents and SMEs. He worked closely with cross-functional engineering teams to find the underlying causes for the top volume contributors for both SME and SD teams. Sameer delivered excellence in building and documenting SOPs for complex queries. He collaborated with Program Managers to ensure that new processes (policies benefit SMB segment. Sameer was rigorously involved in UAT to ensure that defects (if any) were identified and fixed well before the release. He handled executive escalations and turned some of the upset SMB customers with unpleasant experiences to satisfied and happy users. Sameer's educational background includes a Bachelor of Technology (BTech) focused on Information Technology from Satya College of Engineering and Technology. He is currently pursuing a degree in Operations Management and Analytics from the Indian Institute of Management, Kozhikode, which he is expected to complete in November 2022. Sameer has also completed his A.I.S.S.C.E. and A.I.S.S.E. from KENDRIYA VIDYALAYA sector-3, Rohini, Delhi-110085, and KENDRIYA VIDYALAYA sector-25, Rohini, Delhi-110085, respectively. Overall, Sameer is a strong consulting professional with a demonstrated history of working in the IT industry. He is skilled in Operations Management, Webinars, Online Trainings, Designing, Digital Marketing, and Social Media. Sameer has a passion for process improvement and customer support operations.