About

Samrat Phatale is a highly skilled Machine Learning Scientist with a strong background in Computer Science and Natural Language Processing. He is currently working at PayPal, where he builds AI solutions for customer service. His work includes developing account-behavior based customer problem detection across multiple channels and customer intent detection for customer service chatbots. Samrat has 4.69 years of relevant experience in the industry and has previously worked as a Software Development Engineer at PayPal, where he designed and implemented a cross-application context bridge for seamless exchange of data. He also worked on tracking relevant user actions in a web-flow for detecting live errors and improving the web-flow. Samrat has also worked as an SDE Intern at Amazon. Samrat holds a Master of Science degree in Computer Science from Columbia University, which he completed in 2019. He also has a Bachelor of Technology degree in Computer Science and Engineering from IIT, which he completed in 2016. Samrat's technical skills include Machine Learning, Research Scientist, Natural Language Processing, Artificial Intelligence, and Software Engineering. He is a highly motivated individual who is passionate about using his skills to solve complex problems and develop innovative solutions.