About

Samuel H. is an experienced Administrative Assistant Senior with a strong background in scheduling, leadership support, talent acquisition, patient care, and customer service. With over 5 years of relevant experience, Samuel is a highly flexible individual with a variety of abilities that can help any company flourish. Currently, Samuel is working as a Sr. Administrative Assistant at Seattle Children's, where he is responsible for providing administrative support to the leadership team. Prior to his current role, Samuel worked as a Recruiting Coordinator at Amazon, where he was responsible for all ongoing interview scheduling activity for Amazon-Twitch in North America and Account Management roles in the Amazon Advertising org. He developed strong and trusted client and stakeholder relationships, arranged travel for visiting candidates, and updated candidate records in recruiting systems. Samuel also provided follow-up correspondence to candidates on recruiting status via phone and email, tracked recruiting activities, and provided candidate status in a weekly report. He identified opportunities for improving candidate experience and scheduling efficiency, mentored and trained new recruitment coordination hires, and implemented new communication templates resulting in a 10-15% improvement in 2&5 day promise, exceeding the company goal of 80%. Before Amazon, Samuel worked as an Administrative Specialist C at Kaiser Permanente, where he built and maintained schedules for 50+ providers and 4 different medical chiefs, managers within programs such as Excel, Outlook, and Amion, used in patient access and support. He communicated and coached templating team on how to build provider schedules within EMR program Epic, analyzed business metrics to assist in risk management, and successfully converted 50+ providers templates into a ratio of 70% face to face versus 30% virtual visits from a 50/50 split, giving an increase to patient access and fill rates. Samuel also created actionable reports and scorecards used to compare and contrast three local clinics and their provider bookable yields, identified patient access gaps, and implemented template changes bringing the district visit average of 14 visits a day to 16. Samuel holds a Bachelor of Applied Science in Health/Health Care Administration/Management from Bellevue College and is currently pursuing a Master of Business Administration from Western Governors University, expected to be completed in 2023. Samuel's experience, skills, and education make him a valuable asset to any organization looking for an Administrative Assistant Senior with a proven track record of success.