About

Sanchit Agarwal is a highly skilled and experienced Product Manager with a strong background in Customer Service technology products in the hospitality industry. He is currently working as a Product Manager at Sun and Sand Sports, where he received the Product Stalwart Award for improving OYO's refund processes with a clear roadmap for designing, implementing, and monitoring solutions. With nearly 5 years of relevant experience, Sanchit is a product management professional with exceptional skills in People Analytics, Data Analysis, R, and Microsoft Office. He is a Merit Scholar from MNNIT(IT) and has completed his Master of Business Administration (MBA) from XLRI Jamshedpur, where he was on the Dean's Merit List. Sanchit's past experience includes working as a Senior Product Manager - Growth at Pharmeasy, where he managed one of the most critical products in the company pertaining to refunds (OREO) along with other customer service products like shifting, customer chat-bot (Yo!). He also conceptualized and designed the product to improve efficiency and effectiveness in ticket resolution by the agents through an SOP driven chatbot - Agent Assist, which improved the efficiency of agents by ~26%. Sanchit also worked at OYO as a Senior Product Manager - Customer Service Technology, where he received the Product Stalwart Award for improving OYO's refund processes. Sanchit's education history includes a Bachelor's Degree in Information Technology from MNNIT and two MBA degrees from XLRI and iéseg school of management. He is a highly skilled product manager with a strong technical background and expertise in the hospitality industry.