About

Sanjay Bishnoi is a highly skilled IT professional with over 10 years of experience in enterprise production support and application architecture. He is a problem solver with a laser focus on minimizing bugs and stabilizing enterprise applications. Sanjay is currently supporting 50+ enterprise application suites in a multitier and hybrid cloud environment using AWS. He bridges the gap between application development and operation by driving cloud infrastructure deployments and continuous integration and production support. Sanjay has experience in software development life cycles with a primary focus on build, release, software configuration, monitoring, and production support for enterprise applications. He is an ITIL practitioner, promoter of all ITSM methodologies such as change management, incident management, and problem management. Sanjay has strong analytical and problem-solving skills and good knowledge of programming concepts, OOPS, OS-related issues, server configuration, and build and release processes. Sanjay has worked with various APM tools such as AppDynamics, ManageEngine, and DataDog. He has experience with version control systems like TFS, StarTeam, and Git, and web servers like IIS and Apache Tomcat. Sanjay is proficient in SQL and NoSQL databases like Oracle, MongoDB, and Cassandra. He has experience with scripting using PowerShell and ETL tools like Control-M, Informatica, and Stonebranch. Sanjay has a good understanding of AWS compute, storage, network, database, identity, software containerization (Docker), and orchestration tools (Kubernetes). Currently working as a Technical Support Engineer 4 at Twilio, Sanjay is the technical SPOC for enterprise and strategic global customers. He is an expert in Twilio products, including Twilio Flex, TaskRouter, Studio, Messaging, Voice, Autopilot, Functions & Assets, Sync, and Conversations. Sanjay is a dedicated trusted advisor for customers, driving support cases, escalation, implementation, installation, upgrade, migration, expansion, and change activities. Sanjay has a Bachelor's degree in Information Technology from Army Institute of Technology, College of Engineering, Pune, and is pursuing a Master of Science in Computer Science from Liverpool John Moores University. He has also completed a software development specialization in cloud computing from IIIT Bangalore. Sanjay is proficient in various technologies such as AWS, infra, SQL, DevOps, integration, web, software engineer, CI/CD, JavaScript, Kubernetes, Jenkins, product manager, NoSQL, MongoDB, Cassandra, Kafka, Spring