About

Santhosh Kumar is an experienced Learning and Development Specialist with over 19 years of relevant experience. Currently working at Hewlett Packard, he has been instrumental in designing and implementing learning programs that have helped the organization achieve its business goals. Santhosh has a diverse background, having worked in different roles across various industries. He has served as a Director at Renit Business Solutions, where he managed an in-house inbound and outbound contact center with a team of sales staff at various levels. During his tenure, he spearheaded, initiated and implemented processes and performance standards that set a benchmark for sales, service, and deliveries. His significant sales contributions, processes, and performance standards delivered high-quality results not only in client servicing but also in higher sales conversion under outbound calls and cross-selling under inbound interactions. He was also a key management team contributor, having initiated, formulated, and implemented service strategies. Santhosh has also worked as a Learning Consultant at Dexler Education, where he worked closely with stakeholders to identify and define eLearning opportunities based on business needs. He wrote, edited, and produced eLearning based on learning initiatives, developed eLearning modules utilizing various authoring tools and eLearning best practices, and partnered with SMEs to facilitate the creation of eLearning and oversee development efforts. He demonstrated a general understanding of trends within the online learning field and appropriately selected and designed/developed learning opportunities using the existing emerging technologies and authoring tools. He also leveraged a learning management system to organize and create learning opportunities to provide the most successful learning experiences for internal and external audiences. Santhosh holds a BCOM degree from Bangalore University, where he studied from 2002 to 2005. He has a deep understanding of the importance of learning and development in achieving organizational goals and is passionate about making a difference in people's lives. His expertise in learning design, development, and implementation has helped organizations achieve their business objectives while creating a positive and engaging learning experience for employees.