About

Saranya T is a customer-focused Product Manager with nearly a decade of experience in the industry. She has successfully contributed to company goals by improving team efficiency and productivity. Saranya is highly skilled in effective negotiations and upselling techniques, which she utilizes to drive sales and increase revenue. She is also a master of organization, using her excellent organizational skills to enhance efficiency and lead teams to achieve outstanding results. Currently working as a Global Product Manager at Tata, Saranya has previously worked at Vodafone as a Customer Service Manager. In this role, she was responsible for retention and revenue management for a set of SME accounts. She managed compliance and resolution teams, churn management, and customer retention. Saranya also drove customer engagement through SME onboarding and KYC, complaints management, and ring fencing of top revenue and threat accounts. She ensured timely response to customers on nodal and appellate compliance teams and resolved customer questions, issues, and complaints efficiently to reach mutually beneficial solutions. Saranya proactively identified and solved complex problems impacting operations management and business direction. Before Vodafone, Saranya worked as an Assistant Manager at HDFC Bank. Here, she managed customers and achieved business targets assigned in terms of cross-selling. She ensured quality customer service was delivered and encouraged sales associates to cross-sell additional products and services to purchasing customers. Saranya obtained customer feedback for process improvements in support of preventive complaint management and improved customer satisfaction and sales through considered coordination with colleagues. Saranya has an MBA in Finance from Nitte Menakshi Institute of Technology, Visvesvaraya Technology University. She also has a Pre-University degree from Bishop Cottons Women's Christian College and an SSLC from Bishop Cottons Women's Christian College, Bangalore University. She completed her schooling from Chinmaya Vidyalaya, State Board. Saranya's tech stack includes product management and search, and she has relevant experience of 9.70 years.