About

Sarthak Gupta is an experienced Operations Manager with a strong background in increasing operational efficiency, SQL, MS Office Suite, and MI Reports. He is a skilled organiser with a demonstrated history of working in the industry. He holds a Bachelor of Technology in Electrical Engineering from Nirma University, Ahmedabad. Currently, Sarthak is the Co-Founder of ekolo_india, where he is responsible for onboarding companies such as Grofers, Bigbasket, Shadowfax, Zomato, and Flipkart, and collaborating with clients for their fleet requirements. He manages all managerial activities for the operation department and distributes targets in the team according to their capabilities. He also develops and implements operational policies and a strategic plan, connects with fleets to understand their demand, and helps the team expand to different locations. Previously, Sarthak worked as a Fleet Operations Manager at Swiggy, where he increased operational efficiency by proper planning, monitoring, addressing customer escalation, identifying customer trends, and implementing changes. He controlled overbookings by maintaining graceful degradation for excellent consumer experience and took proactive follow-up on live orders to ensure demand growth was met and high serviceability was maintained. He also devised operations strategy for effectively scaling the operations and created MIS reports according to daily basis order information by extracting raw data from SQL. Sarthak's education history includes a High School Diploma from Maa Bharti T.T. College, Talwandi, Kota, a Bachelor of Technology from Institute of Technology, Nirma University, and a summer internship at BHEL, where he explored various divisions including manufacturing of Transformers, Induction machines, Traction motors & generators, Switchgear, and Turbines. He is proficient in SQL and has 4.70 years of relevant experience. His strong engineering background and managerial skills make him an asset to any organisation.