About

Satheesh Kumar M.R. is a skilled software developer with over 6 years of relevant experience in the field. He is currently working as a Member Technical Staff - Software Developer at Zoho, where he is responsible for developing REST APIs and handling customer and internal issues. He is also working on developing an internal framework to increase developer productivity. Satheesh is proficient in Java, MySQL, Kafka, Redis, HBase, and Docker, and practices Agile development. In his current role, Satheesh is working on the Automation Module of Zoho Desk, a cloud-based help desk solution. He has implemented auditing for email templates, notify rules, and snippets to track configuration changes, and pushed alerts execution and tasks creation to Kafka to reduce scheduler dependency. He has also contributed to sending notifications to agents when a customer comments on a ticket in Help Center. Satheesh's key responsibilities at Zoho include DB design, HLDs, LLDs, developing REST APIs, JUnit TestCases, and peer code reviews for feature/enhancement, along with handling customer and internal issues and customer data migrations. Prior to working at Zoho, Satheesh worked at Genesys as an Associate Software Engineer, where he completed iteration releases on time by validating internal bug fixes, customer fixes, and creating test suites and plans for new features. He also automated test suites in the internal automation tool for new features and enhancements. Satheesh holds a Bachelor of Engineering degree in Electronics and Communication Engineering from Thiagarajar College of Engineering and completed his higher secondary education in Computer Science from Mahatma Montessori Matriculation Higher Secondary School. He is proficient in software engineering, Kafka, Java, SQL, backend development, MySQL, testing, Redis, Docker, Spring, Spring Boot, AWS, web development, and CI/CD. Overall, Satheesh is a skilled software developer with a strong background in backend development and a passion for Agile development. He is a valuable asset to any team and is always looking for ways to improve developer productivity and customer satisfaction.