About

Saurabh Bhushan is a seasoned TechOps Lead with over 8 years of experience in operations roles. He is currently associated with Paytm, where he has set up processes and operationalized issue resolution for Paytm Lending Customer Support. Saurabh has liaised with Technology, Businesses, Risk, and Operations teams to ensure seamless operations. He has also built an assortment of Baby, Kids, and Toys category and onboarded vendors in China and India. In addition, Saurabh has coordinated with field teams across South India for efficient operations. Saurabh is a strong team player with effective team communication skills and the ability to build good team relationships. He has the confidence to deal with senior stakeholders and is skilled in planning, coordinating, and executing successful strategic business programs. Saurabh has a track record of improving operational stability, efficiency, and profitability. He possesses problem-solving skills and the ability to reflect on the probable cause of problems before referring them to others. Saurabh is also quick to learn new processes and skills and can work on his initiative. Saurabh's past experience includes working as a Software Engineer at Accenture, where he was responsible for extraction and preparation of MIS, report analysis, client rotation analysis, and coordinating weekend events. Saurabh has a Bachelor's degree in Computer Applications from Bangalore University. Overall, Saurabh has 9.19 years of relevant experience as a TechOps Lead. He is a proactive and result-oriented professional who strives to deliver excellence in his work.