About

Sayak Mukherjee is a skilled IT professional with a total work experience of 7 years and 6 months. He is currently working as a Senior Software Engineer at Bank of America Continuum India Pvt. Ltd. Sayak is a B.Tech graduate in Electronics and Communications Engineering with a strong background in IT Operations and Service Management. Sayak's expertise lies in troubleshooting and debugging issues related to Production Servers, supervising support team activities in multiple locations to successfully deploy releases into Production, and coordinating with Delivery teams to highlight Production issues. He has also worked closely with Development, Testing, End-to-End, and Design teams to fix issues and implement new artifacts to ensure change management and communication across impacted areas. Sayak is proficient in various technologies including Python, SQL, UNIX, AWS, Azure, and Tableau. He has experience in working on tickets raised by end-users and ensuring sound progression of entities in the application. Sayak has also worked on day-to-day DB and UNIX activities, highlighting anomalies proactively, and determining gaps/bottlenecks between components. Apart from his work, Sayak enjoys reading and spending time with his guitar. He is also interested in exploring networking and Cloud architecture concepts. Sayak believes in bringing diversity to the workplace and spreading positive vibes. Sayak's past work experience includes serving as a System Admin Operations professional at Oracle, where he was responsible for supporting the Regulatory Data Provisioing System (RDPS) application, which helped generate regulatory reports for various countries. He has also worked as a Software Engineer at British Telecom Plc, where he was mainly involved in ITSM activities and customer provisioning. Sayak holds a B.Tech in Electronics and Communications from the College of Engineering and Management, Kolaghat, West Bengal University of Technology, Kolkata. He is also pursuing a PGP in Data Science from IIIT Bangalore, a Master of Science in Data Science from Liverpool John Moores University, and PGPs in Cloud Computing from the University of Texas and GLIM. Sayak's technical skills include Software Engineering, SQL, AWS, Python, Azure, Test, and ETL. Sayak has 6.44 years of relevant experience in the IT industry.