About

Sayandeep Bhattacharjee is a Senior System Engineer at Cognizant with over 4 years of experience in Project Management, Service Operations Management, and Quality Management. He is an expert in ITIL, Service design, business analysis, stakeholder management, coordinating and solving business challenges while delivering excellence. Sayandeep has worked as a customer advocate in Project Management roles, helping elicit requirements, design projects, services, and governance structures, and coordinating with multiple teams to design and deliver solutions while managing stakeholders. Sayandeep is trained and certified in Lean Six Sigma Black Belt from Cognizant and Lean Six Sigma Green Belt from KPMG for Project management, especially CI projects. He has led multiple improvement projects for improving response SLA for multiple accounts with automation, process streamlining, gap analysis, and redesigning production service flow. In Service Management and delivery roles, Sayandeep has worked in Incident Management, Change Management, and looked after Service desk delivery for the UK's top luxury retail account. He has coordinated and managed major incidents, high stake change requests, under severe time constraints and delivered solutions along with root cause analysis and presented them in surgery calls. Sayandeep is trained and certified in ITIL V4® IT Service Management from Axelos. In Quality or delivery excellence roles, Sayandeep has done quality audits for services provided along with individual calibration testing and Identity and Access Management audits. He has acted as the face of the client in offshore client visits, showed them around, demonstrated existing service, and how it could be tailored to suit their needs. Sayandeep is pursuing an MBA from NMIMS University in Information Systems Management. He is also the author of the book ‘Business Excellence: A theoretical approach to Lean Six Sigma Methodologies’ available on Amazon. Sayandeep's past companies include BT, where he worked as a Project Coordinator, managing the delivery of services provided to the UK’s government organizations, councils, and major enterprises. He also worked at Capgemini as a Senior Analyst, where he started off in Service Operations as a team member for the UK’s top luxury retail brand and later moved on to Service Management, managing two teams of total 15+ Support Engineers and clients for technical and operational challenges. Sayandeep's education history includes a Master of Business Administration - MBA in Business Administration and Management, Information Systems from NMIMS, a Bachelor of Technology (B.Tech.) in Electrical, Electronics, and Communications Engineering from Cal