About

Senthilnathan S. is a Lead Technical Support Engineer with a passion for customer success and delivering exceptional value. With over 8 years of experience in IT-Product support and Application support systems, Senthilnathan is a skilled professional who strongly believes in professional ethics, transparency in communication, and customer satisfaction. Senthilnathan's expertise lies in handling customers in a delightful and empathetic manner, and he has exclusively handled L3 & L4 level critical calls, including application down calls and other critical breakdowns. He has also extensively helped customers clarify their queries and configure and fix their small issues on their own, resulting in good and best CSAT scores/reviews provided by the customers. Senthilnathan is well-versed in ITIL, Change management process, MySQL DB, J-Boss, application-related networking issues, and OS Windows and Linux systems. He has worked with companies like General Electric and Moxtra in the past, where he held the positions of Lead Technical Support Engineer and Senior Consultant, respectively. Senthilnathan holds a Bachelor's degree in Computer Applications from Anna University and a Master of Computer Applications (MCA) in Computer Programming, Specific Applications, also from Anna University. He has a strong technical background and is proficient in MySQL. Overall, Senthilnathan is a customer-oriented, technically sound, and empathetic professional who strives to deliver exceptional value to his customers. He is a valuable asset to any organization that values customer satisfaction and technical expertise.