About

Sergii Cherevko is a skilled Software Engineer with 4.60 years of relevant experience in the field. Currently employed at The Trade Desk, he has a strong background in application support and management. In his previous role at JP Morgan, Sergii was responsible for overseeing the maintenance of application systems that were critical to the daily operations of the firm. He also managed the creation and maintenance of service level agreements, root cause analysis, management communication, and client relationship management in partnership with Infrastructure Service Support team members. Additionally, Sergii was responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities. Prior to JP Morgan, Sergii worked as an Application Support Analyst at NCSA Athletic Recruiting. In this role, he was responsible for monitoring the ticketing system, responding to end users' requests, providing support via email, phone, or in-person, managing user accounts and licenses, and coordinating the fulfillment of requests and resolution of incidents. Sergii also advised customers on known solutions where applicable, provided information related to status updates, error resolution, changes in availability and facilities, and troubleshooted end user reported problems or coordinated internal and/or external support if necessary. Sergii holds a Bachelor's degree in Information Technology from Northeastern University and has completed a Certificate in Hospitality from the International Institute of New England. He has also earned Associate's degrees in Information Technology from both Priborostroitelnyy College of Nova Kakhovka, Ukraine, and Radio Engineering College of Nova Kakhovka (Ukraine). Sergii's tech stack includes Software Engineering and Infra. He is a quick learner, has excellent customer service skills, and is adept at balancing multiple priorities and shifting focus to meet the demands of the business.