About

Shad Khan is a highly skilled senior business analyst with over 5 years of experience in taking effective business decisions. He holds an MBA in Operations Management and Information Systems from Symbiosis Institute of Management Studies, Pune, and a BE in Information Technology from Army Institute of Technology, Pune. He possesses expertise in multiple skills such as RCA (Fishbone & Why-Why Analysis), Visio, Draw.io, Requirements Gathering, Process Flow Mapping, Documentation (BRD, FRD, SRS), Agile Methodology, RFP, Microsoft Office, Functional Testing, Manual Testing, Jira, Scrum, and Basic SQL. Currently, Shad is working with Yellow.ai as a Senior Business Analyst, where he manages 8-10 projects concurrently. He acts as a liaison between Yellow and its customers to ensure smooth service delivery. His primary job role is to manage the project and stay on top of business requirements, documenting chatbot flows, creating conversation designs, and finding optimum solutions for clients' queries. Shad also manages devs for the project and acts as their primary POC for clients, making sure the requirements are understood and well-documented at all times. He also monitors project timelines to ensure on-time delivery of the said requirements as per the SL agreement. Previously, Shad has worked as a Senior Associate Consultant at Infosys and an Application Developer Analyst at Accenture. At Infosys, he worked directly with clients and senior management to understand and document biweekly sprint requirements. He also acted as a functional tester to test implementations from the development team from the perspective of an end-user/client. At Accenture, he analyzed clients' business requirements and processes through document analysis, workshops, and workflow analysis. He conducted testing, including functional, regression, user acceptance, integration, and performance, to verify clients' needs are met. Shad has experience in AI, test, SQL, qa, Research Scientist, and Integration. He is committed to maintaining the highest standards of accuracy and accountability, which will be of the greatest benefit to any organization.