About

Shafathulla Shaik is an optimistic and organized PEGA Developer with a proven track record of meeting company goals. He is a skilled team player who adapts well to challenges and is dedicated to enhancing the organizational brand. Currently working at Zensar as a PEGA Developer, Shafathulla is involved in the MCH (Medicare Communication Hub) project, which is a single-shot solution on the PEGA platform for member-related issues on their health plans. The project focuses on improving the member experience by developing a new dashboard in the MCH application, which will provide an at-a-glance view of the member's account, enabling advocates to drive conversations and reasons for the call. This will result in proactive steps to managing the member's health, providing more ways for advocates to make meaningful connections with every member or every call, and driving first-call resolution for their issues. Shafathulla's adaptability to changing situations in the members' lives will not only help reduce the time needed to resolve issues but also provide an experience that is as hassle-free as possible. Shafathulla completed his education from Jawaharlal Nehru Technological University, Kakinada in 2020, and has 2.43 years of relevant experience. With his dedication and skills, Shafathulla is an asset to any organization he works with.