About

Shagun Vaish is a highly motivated and passionate Success Director at Whatfix, with almost 4 years of experience in the field of Customer Success. She is a Customer Success Enthusiast who is always excited about finding new and innovative ways to help customers succeed, deliver value, and ensure customer retention. Shagun is also looking to build a community of customer success professionals who can help grow this new and upcoming field in India. Apart from her professional achievements, Shagun also cares deeply about Women Empowerment, Community building, and spreading the power of Love. She has built the IIM Women Community in Bengaluru, which has a strong sisterhood of 800+ women leaders in Bengaluru. As a Success Director - Principal Customer Success Manager at Whatfix, Shagun is driving the customer success engagement for a few big global logos. She is responsible for driving digital adoption strategies at the logo level, managing renewals, Center of Excellence, Sponsor Engagement, upsells, strategy discussions with leaders across logos, and anything that would help customers succeed. Shagun is also leading initiatives in the Financial Industry, Automotive Industry, and Services Industry, and has worked with the Healthcare industry in the past. Shagun has a Master of Business Administration degree from the Indian Institute of Management, Indore, and a Post Graduate Diploma in Management from Aix-Marseille Graduate School of Management - IAE. She also holds a Bachelor of Technology degree in Computer Science from Vellore Institute of Technology. Shagun has also cleared the All India Senior Secondary School Examination and Secondary School Examination from Sir Padampat Singhania Education Centre. With 6.95 years of relevant experience, Shagun is a highly skilled and dedicated professional who is always looking for ways to improve and help others succeed.