About

Shaik Shanawaz is a seasoned Resolution Specialist with over 5 years of in-depth hands-on experience in showcasing customer obsession and providing quality training. His current role at Amazon involves managing a team of 30, where he is responsible for monitoring their performance, breaks, and providing personal support. He also reviews their performance with managers and sends daily reports, taking escalation calls when necessary. Shaik has a solid background in customer support, having previously worked as a Customer Support Agent at Amazon. He is well-versed in various technologies, including AWS, Ansible, Terraform, Kubernetes, Jenkins, Docker, DevOps, CI/CD, Microservices, Integration, Infra, Test, QA, MySQL, Web, and Software Engineering. Shaik holds a Bachelor's degree in English Language and Literature from Government High School, Piler, where he graduated in 2004. With over 11 years of relevant experience, Shaik has developed excellent communication skills, leadership abilities, and a strong work ethic. He is a self-motivated team player who is always willing to go the extra mile to ensure customer satisfaction. Shaik is currently looking for a new opportunity to leverage his skills and expertise. He is a quick learner who adapts well to new environments and is always open to new challenges. With his extensive experience in customer support, leadership skills, and technical knowledge, Shaik would be an asset to any organization looking to improve their customer experience.