About

Shailesh Kumar Ray is a highly skilled Desktop Support Engineer with over 3 years of experience in managing and supporting troubleshooting of desktop, laptop, operating systems, software upgrades, VPN, patches, antivirus, and DLP. Currently working at HCL Technology, he is responsible for ensuring the smooth functioning of all desktop support operations. With a Bachelor's degree in Computer Science and Engineering from Punjab Technical University, Jalandhar, Shailesh has gained a deep understanding of the technical aspects of his role. He is well-versed in various desktop support technologies such as Pulse Secure, Cisco Any Connect, and has a strong knowledge of operating systems and software upgrades. Shailesh has gained valuable experience working at HCL Technology, where he has held the position of Desktop Engineer. He has successfully managed and supported desktop support operations, ensuring that all issues are resolved in a timely and efficient manner. His excellent troubleshooting skills and attention to detail have helped him to provide exceptional support to his clients. Shailesh is a dedicated and hardworking professional who is committed to delivering high-quality services to his clients. He is a quick learner and is always looking to upgrade his skills and knowledge. His ability to work well under pressure and his excellent communication skills make him an asset to any team. Overall, Shailesh Kumar Ray is an experienced Desktop Support Engineer who is highly skilled in managing and supporting desktop operations. He is a reliable and dedicated professional who is committed to delivering exceptional support to his clients.