About

Shamadeep Singh is an experienced Operations and Program Manager actively seeking new opportunities. With over 6 years of experience, he has a proven track record of initiating and scaling projects, driving client retention, product management, and improving product features. Shamadeep is a data-driven self-starter who strives to solve complex business problems that help him grow professionally. Shamadeep's biggest strength is his ability to take on new challenges and adapt quickly, which helps him thrive in a fast-paced, constantly changing work environment. He is a quick learner and proactive, which has always benefited him to deliver every time to the committed timelines. While working with multiple stakeholders, especially in a cross-functional team, Shamadeep always ensures to over-communicate and keep everyone on the same page in terms of the end goal and ongoing efforts. Shamadeep has led several successful projects, including scaling B2B Peer Insights platform with 200+ new vendors and 6500+ end-user reviews, designing product improvement solutions resulting in a 32% better response rate, and formulating new processes to drive client engagement & improve 10% QoQ show rate for 'Hard to Reach' clients. He has also led one of the 3 pillars of customer retention 'Value Statements' resulting in a 20% customer retention increase. Currently working as an Operations Program Manager at Gartner, Shamadeep has spearheaded end-to-end project management with discovery, exploration, pilot, and full-scale launch and implementation of 40+ technology software categories on Peer Insights with 200+ vendors & 6500+ user reviews. He has collaborated with 20+ cross-functional stakeholders to align, share status reports, set priorities, and resolve escalations with leadership. Shamadeep holds a PGDM in Strategy and Marketing from IIM and a Bachelor of Technology (B.Tech.) in Civil Engineering from Dr B R Ambedkar National Institute of Technology, Jalandhar (NITJ). He is a great colleague and teammate who embraces diversity in all forms and is fun to be around. He is seeking to leverage his proficiency in strategic thinking, problem-solving, and program management in a fast-paced environment.