About

Shambhavi is a highly skilled and experienced Software Support Engineer with over 3 years of experience in addressing technical issues related to software implementation, function, and upgrades. She has a proven track record of resolving customer complaints and creating product problem reports and troubleshooting documents for each issue. Shambhavi has also worked closely with development teams to identify and resolve any technical problems that might arise during the development of software. She has been involved in developing and leading training classes to educate customers about software products. Currently, Shambhavi is pursuing a Master's program for Business Analyst at Simplilearn while working as a Project Associate Cum Business Analyst at Bigstep Technologies. In her current role, she is responsible for identifying needs that can be successfully addressed by projects, pitching project ideas, and securing approval before each project commences. She also develops new project plans in consultation with stakeholders, including clients and staff, outlines the human and material resources required to successfully complete each project, and formulates a resource allocation strategy, and utilizing this to distribute work and finances. Shambhavi monitors staff performance to ensure excellence and adherence to specified deadlines and evaluates each project's effectiveness by consulting with clients, consumers, and staff. Shambhavi has previously worked as a Product Consultant at Bigstep Technologies, where she was responsible for customer handling, troubleshooting problems, taking ownership of technical issues, resolving escalated customer complaints, documenting troubleshooting and problem resolution steps, and providing training to customers as required. She also handled a team of developers for website support and was involved with apps' support. Shambhavi holds a Bachelor of Technology (BTech) degree in Computer Science from Shri Ram Murti Smarak College of Engg and Technology. She has relevant experience of 5.43 years and has a strong technical skill set as a Software Engineer. Shambhavi is currently looking for job opportunities to further develop her skills and contribute to a dynamic organization.