About

Shameel Ahmed is a highly skilled Engineer with over 11 years of experience in the field of cloud security. He is currently working as a Senior Escalation Engineer at Zscaler, a leading cloud security company. In his current role, Shameel is responsible for providing technical support to customers, resolving complex issues, and ensuring customer satisfaction. He is also a part of the Center of Excellence team at Zscaler, where he works on process improvement and knowledge sharing initiatives. Shameel has a strong background in product support and cloud security engineering. Prior to his current role, he worked as a Senior Product Support Engineer II and Cloud Security Engineer II at Zscaler. In these roles, he gained extensive experience in troubleshooting and resolving technical issues related to cloud security solutions. Shameel holds a Bachelor of Engineering degree from Vishveshwaraiah Technological University. He also completed his Bachelor of Engineering degree from Don Bosco College. He attended St. Paul's English School and Vijaya Junior College before pursuing his engineering degrees. Shameel is a highly motivated individual with a passion for technology and innovation. He is always looking for ways to improve processes and enhance the customer experience. His excellent communication and problem-solving skills have earned him a reputation as a trusted advisor and technical expert among his colleagues and clients. Overall, Shameel Ahmed is a talented Engineer with a wealth of experience in cloud security and technical support. He is a valuable asset to any organization and is committed to delivering high-quality solutions to his clients.