About

Sharad Kohli is an experienced product management professional with over 11 years of relevant experience in the industry. He is currently the Vice President of Product Management at Urban Company, where he leads a team of 10 product managers responsible for various areas such as capacity, allocations, service experience, communications platform, and CX/PX. He has successfully reduced communication costs by 1Cr INR and brought down PX contact rate from 18% to ~11%. Prior to his current role, Sharad served as the Associate Vice President of Product at Urban Company and Associate Vice President at TravelTriangle. At TravelTriangle, he led a 30+ member team and was in charge of demand/traveler facing product and growth/digital marketing. He launched a new product in just 5 months, which currently has added 1 million new visitors by ranking on all converting keywords relating to tour packages and travel. He also improved lead activation by 38% by redesigning the lead capture process. Sharad was responsible for managing 1Cr+ in monthly spends across SEM, SMM & affiliates across all platforms (desktop/mobile/app) and continuously improved efficiency by optimizing campaigns and landing pages. He established a vibrant community by increasing Facebook followers from 6.5K to 3.5 Lac+ & Instagram followers to 10k+. Sharad holds a Bachelor's and Master's degree in Computer Science and Engineering from IIT. He has a strong tech background and his tech stack includes product management and mobile. Sharad is a skilled leader and has successfully led cross-functional teams and tech innovation in the Appliances service journey. He has a proven track record of optimizing different business goals, improving customer experience, and driving growth.