About

Shashank B. is a highly experienced SAP front office team member with over 14 years of onsite customer delivery and technical account management in customer service, consulting, and support roles. He is currently working as a Project lead/ Technical Quality Manager at SAP Americas, where he is responsible for leading the MaxAttention program for SAP Max customers, delivery management for complex implementation projects, engagement and strategy planning for IT projects and services, and supporting SAP customers' complex IT operations and business operations using SAP's service portfolio. Shashank has a strong track record of leading complex IT projects, managing service teams from functional and infrastructure, and providing high-quality services to customers. He is also experienced in building trusted relationships with SAP customers and working in customer success roles. Prior to his current role, Shashank worked as a Technical Manager for SAP customers, MM/WM/EWM + ABAP Delivery teams as a center of expertise, and developer in inventory management ECC with very strong techno-functional knowledge. Shashank's past experience includes working as a Senior Software Engineer at SAP, where he was involved in product enhancement, development, and continuous improvement by resolving product issues by creating SAP Notes and Pilot release. He also provided product consulting and resolved customer issues in Material Management from technical and functional areas for all installed based customers across the globe. Shashank's expertise also includes testing new functionalities in MM, mentoring and ramping up new colleagues to productive status, delivering workshop sessions for colleagues and customers, and solving stock inconsistency in inventory management. Shashank holds a Bachelor's degree in Technology in Civil Engineering from NIT Silchar and is EWM 7.1 and SAP TOGAF 9.1 certified. His tech stack includes Senior Software Engineer, infra, and Software Engineer, and he has 13.54 years of relevant experience. Overall, Shashank is a highly skilled and experienced SAP professional who is committed to delivering high-quality services to customers and building trusted relationships with them.