About

Shashank Gupta is an experienced Technical Support Engineer with expertise in ITSM, LMS, ERP, CRM, Active Directory, SIS, SysAid, ServiceNow, Footprint, TeamDynamix, Salesforce, and TrackIT. He holds a Bachelor of Science degree in Science and English from the University of Allahabad. Shashank has over 14 years of experience in the IT/ITES/BPO industry, with a focus on Inbound customer service (Voice, Non-voice, Live Chat). Shashank has excellent customer service and analytical skills, with a strong problem-solving aptitude. He has experience in Windows Technical Support, B2B Software Support, and Market Research. He has worked on a variety of projects for clients like PwC, Meridian West, YouGov, and Kantar, including ESG, Utility, Brand Awareness, Capital Markets, Risk & resilience, Artificial Intelligence, Challenger Banks, Fintechs, and Automobile Brand Survey. Prior to his current role as a Technical Support Engineer at Incedo, Shashank worked as a Senior Research Associate at Phronesis Partners, where he conducted primary and secondary research. He also worked as a Senior Analyst B2B Tech Support and Live Chat Customer Service at Concentrix, where he provided remote technical support to Intuit Quickbooks Software users, managed client onboarding, and coached and managed teams. Shashank's education includes a Bachelor of Science degree in Zoology and Chemistry from the University of Allahabad, as well as a High School and Intermediate degree in Science from CIC Allahabad. He has also developed skills in Salesforce and is experienced as a Research Scientist. Overall, Shashank is a dedicated and experienced professional with a broad range of technical and customer service skills, as well as experience in research and team management.