About

Shashitej Gururaja is a dynamic and knowledgeable leader with 17 years of experience in spearheading infrastructure operations, incident/problem/change management, and application support in UNIX/Windows environments on SaaS platforms and service delivery. He has over 10 years of experience in leading geographically diverse teams and is adept at incident, problem, and change management. Shashitej has subject matter expertise in IT services management (ITSM) and ITIL methods, processes, procedures, and tools to formulate effective solutions, including incident, problem, and change management, to meet customer business requirements. Shashitej's key work areas include operations management, ITIL, team building and leadership, service operations, project management, process management, policy/procedure development, incident, problem, and change management, KPI, staff mentoring, goal setting, and performance evaluation, service delivery, and ITSM tools. He has experience working with platform/queue managers such as Unix, Solaris, Linux, Windows, Autosys, Messaging Queue, and VMware, and tools/systems such as JIRA, SharePoint, DAWN, DWNG, HPSM, Zabbix, Hobbit, and OEM. Shashitej is currently working as a Manager Software Engineer at Applied Materials India and has previously worked as a Principal Software Systems Engineering at Sabre and as an IT Ops Specialist at Hewlett Packard Globalsoft Limited. At Sabre, he was responsible for time-critical user service/infrastructure restoration, technical troubleshooting within a complex IT systems environment, and working with various teams throughout the service restoration process. At Hewlett Packard Globalsoft Limited, he worked as a team lead and was responsible for the successful service delivery of the team, handling dynamic teams of up to eight members, and providing weekly/monthly metrics against each application/team member. Shashitej holds a Master of Science degree in Software Systems from the Birla Institute of Technology and Science and a Bachelor of Engineering degree in Mechanical from the M S Ramaiah Institute of Technology, Visweswariah Technological University. He has relevant experience of 18.04 years and is skilled in software engineering, infrastructure, and design.