About

Shawn Smith is a high-energy, results-oriented Director of Retail Operations with a passion for technology, sustainability, and constant improvement and growth of both business and people. He specializes in customer service, team building, and rapid growth, with a wealth of experience in operations, online marketing, technical support, consumer and business sales, and the information technology field. Currently employed as a Certified Pharmacy Technician at Walmart, Shawn oversees retail operations and marketing strategy, in-store tech/PC repair department, and supervises and trains technicians in desktop, laptop, and server buildout/repair. He also hires, trains, schedules, and manages retail sales associates, maintains and increases morale, motivation, and satisfaction of both employees and customers, and works directly with the business owner to set goals and develop a vision for Revive IT. In addition, he sets expectations for astounding customer service, creates and manages daily retail procedures and operations, sets sales goals and projections, and markets Revive IT using a variety of outlets via web, over the phone, email, and signage. He also schedules incoming inventory and product, determines pricing of various merchandise such as computers, laptops, servers, TVs, and a variety of other professional IT equipment, coordinates operations between Revive IT and stock suppliers, and ensures QC of all incoming desktops, laptops, servers, and networking equipment. Shawn's past experience includes serving as President & CEO of Capacitor King, a company that provides quality components and service to small businesses across the nation, and Director of Retail Operations at Revive IT, where he oversaw retail operations and marketing strategy, in-store tech/PC repair department, and supervised and trained technicians in desktop, laptop, and server buildout/repair. He also hired, trained, scheduled, and managed retail sales associates, maintained and increased morale, motivation, and satisfaction of both employees and customers, worked directly with the business owner to set goals and develop a vision for Revive IT, set expectations for astounding customer service, created and managed daily retail procedures and operations, set sales goals and projections, and marketed Revive IT using a variety of outlets via web, over the phone, email, and signage. He also scheduled incoming inventory and product, determined pricing of various merchandise such as computers, laptops, servers, TVs, and a variety of other professional IT equipment, coordinated operations between Revive IT and stock suppliers, and ensured QC of all incoming desktops, laptops, servers, and networking equipment. Shawn has a