About

Shekhar Kumar Burnwal is an Information Technology Help Desk Support professional at Tata Consultancy Services with over 4.60 years of experience in the ITES industry. He is skilled in Business Process Management (BPM) and Excel, with good communication skills and a proven ability to work under pressure and meet deadlines successfully. Shekhar is a self-motivated, confident and fast learner individual who is always looking for new opportunities to learn and grow. Shekhar's educational background includes a degree in Bachelor of Commerce (B.Com.) from Ashutosh College and a diploma in hardware networking from Jetking Noida Learning Center. He has a strong foundation in desktop support and has gained valuable experience in the IT industry. As an Information Technology Help Desk Support professional, Shekhar is responsible for providing technical assistance and support to end-users. He has a good understanding of ITIL processes and has experience in handling incidents, service requests, and change requests. Shekhar has also worked on various projects related to IT infrastructure and has experience in handling various tools like ServiceNow, Remedy, and JIRA. Shekhar is a good team player who can work individually or as part of a team. He has a positive attitude and is always willing to take up new challenges. Shekhar is a quick learner who can adapt to new technologies and processes easily. He is a dedicated professional who always strives to deliver high-quality work and exceed expectations. Overall, Shekhar Kumar Burnwal is a talented Information Technology Help Desk Support professional with a strong technical background, good communication skills, and a proven ability to work under pressure. He is a valuable asset to any organization and is always looking for new opportunities to learn and grow.