About

Shikhar Sachdeva is a Senior Analyst at Bain & Company, where he leads a team of four analysts in the design, development, deployment, and analysis of customer journey satisfaction studies. He is experienced in a broad spectrum of industries across several geographies, including retail banking in the US, Canada, and Hong Kong, telecom in Australia, and airlines in Western Europe. Shikhar collaborates with cross-functional stakeholders, including client-side case teams, external surveying vendors, and internal strategy and development teams. He has created product marketing briefs and demo prototypes for CXO-level client events to allow collaboration among clients and senior Bain leadership. He has automated key manual processes using Alteryx and Python, bringing down product turnaround time by 60%. Prior to his current role, Shikhar worked as an Analyst at Bain & Company, where he gained experience in retail banking and insurance while working with the Financial Services practice panning India, US, Germany, Australia, Hong Kong, and Canada. He worked with several Fortune 500 clients on cases focusing on customer loyalty and digitization. He developed expertise in Customer Strategy & Marketing, focusing on customer segmentation, episode redesign, simple and digital experiences, loyalty programs, and brand strategy. Shikhar co-authored three flagship reports published by Bain & Company. Shikhar has also worked as a Software Development Engineer Intern at Amazon, where he developed software for the potentially multi-billion dollar project, Amazon Relay, in the middle-mile vertical. He reduced driver on-boarding time by ~40% by automating the Internal Operator web-app and created a dashboard to analyze and benchmark performance and recruitment metrics involved in the process. Shikhar holds a Master of Business Administration from IIM Ahmedabad and a Bachelor of Technology in Information Technology from DTU. He is skilled in QA, Python, Software Engineering, testing, Elastic Search, Spring, Frontend, Backend, and Web. Shikhar has 4.70 years of relevant experience.