About

Shivam Arora is an experienced Tech Lead with expertise in Hybris, Telecom Billing, Unix, Java, and Performance Improvement. With a background in computer science engineering, Shivam has 6.5 years of experience in Agile software development methodology and DevOps engineering. He has a strong command of automation via Unix Shell Programming and can write complex Database SQL code to find the impact analysis of an issue. Shivam has a solid understanding of Telecom Domain and has worked extensively on Payment & Invoicing Applications. He has good APS/FX L3 Support & Automation knowledge to reduce manual tasks and enhance the performance of the application. His programming and scripting languages include SQL, PL/SQL, Unix Shell Scripting, Core Java, and Perl. He is also familiar with frameworks, tools, and libraries such as Putty, Oracle SQL Developer, Oracle Weblogic, JIRA, Service Now, Remedy, Eclipse, Jenkins, GitHub, Cockpits, Splunk, Dynatrace, and Hybris Backoffice. Currently working as a Technical Lead at Nagarro, Shivam is responsible for E-commerce, Process Automation, Process Improvement, Application DEV & Maintenance, SAP Hybris, Oracle Weblogic, Cloud, AWS, Deployment, Monitoring Setup, SQL, SNOW, JIRA, Incident Management, Problem Management, Defect Management, Change Management, DevOps, Onsite Experience, Production Support, Application Support, and NewRelic. He has also worked as a Senior Associate Technology at Nagarro, where he gained expertise in Hybris and worked on B2C & B2B storefronts, Hybris back-office, WCMS cockpit, Hybris Administration Console, and Impexes. Prior to Nagarro, Shivam worked as a Product Application Specialist at Amdocs, where he worked on Cloud technologies like AWS, CI/CD tools like Jenkins, and container orchestration tool like Kubernetes. Shivam holds a PGDWIMC degree in Computer Programming/Programmer, General from C-DAC, Pune, and a Bachelor of Technology (B.Tech.) degree in Computer Science from Gautam Budh Technical University. His tech stack includes SQL, AWS, Java, DevOps, Jenkins, New Relic, Spring, CI/CD, Kubernetes, and Docker. With 8.54 years of relevant experience, Shivam is a highly skilled and knowledgeable Tech Lead with a strong track record of success.