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Shivam Bhatnagar
Analyst @HCLTech || 2X Microsoft SC Certified ||Oracle Identity Manager || Sailpoint || Identity and Access Management || Security and Operations
Education
• dr. a.p.j. abdul kalam technical university
• kendriya vidyalaya
Companies
• hcl
• aptron solutions
Experience
2.1 Years
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Experience
Skills
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Administrative
Analytical Capability
Analytical Skills
C (Programming Language)
Change Initiatives
Client Requirements
Communication
Computer Science
Critical Thinking
CRM
Customer Contact
Customer Interaction
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Support
Customer-Focused Service
Daily Operations
Data Privacy
Debugging
Engineering
English
Identifying Issues
Identity & Access Management (IAM)
Identity and Access Management (IAM)
IDM
Incident Management
Incident Response
Interpersonal Communication
Interpersonal Skills
IT Solutions
Leadership
Linux
linux
Logical Reasoning
Microcontrollers
Negotiation
operations
Oracle Database
Oracle Enterprise Manager
Oracle Identity Manager
Oracle sql
Oracle SQL
Oracle SQL Developer
Oral Communication
Policies & Procedures
Python (Programming Language)
Queue Management
Reasoning Skills
Root Cause
security
Security Administration
Service Levels
Service-Level Agreements (SLA)
ServiceNow
Single Sign-On (SSO)
SQL
Support Engineers
System Administration
system administration
Systems Engineering
Teamwork
Technical Support
Training
Troubleshooting
Volunteering
WFO
Workload Prioritization
Written Communication
Contact Details
Email (Verified)
shiXXXXXXXXXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXX19Education
dr. a.p.j. abdul kalam technical university
Bachelor of Technology - BTech
2018 - 2022
kendriya vidyalaya
12th
2017 - 2018
kendriya vidyalaya
10th
2015 - 2016
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