About

Shivam Gupta is a skilled Senior Software Engineer at ServiceNow with over 4 years of experience in the product and services industry. He has a passion for exploring large scale systems and solving practical, real-world problems using technology. Before joining ServiceNow, Shivam worked at Oracle as an Applications Developer 3, where he was responsible for the analysis, design, implementation, and testing of features in the Performance Management product. He played a major role in revamping the 360° Participant Feedback functionality, which is used by millions of users. He also worked on providing an extra layer of feedback abstraction and handled alerts and approval integration of the product under Service-Oriented Architecture. Shivam primarily worked with Java, ADF (JavaEE framework), Oracle DB, WebLogic, and Linux. Shivam also worked with a leading global healthcare solutions company while employed by TCS, where he delivered features in Order Management of drug distribution and pharmacy services. He addressed critical issues in Copay payment mode and Order Shipping web services. He also undertook a code refactoring project and achieved a 90% reduction in application exception logs and SQL Server blocking. Shivam automated manual extraction and reporting processes via job scheduler to save daily 30 minutes of an engineer’s time. He also tuned SQL Server jobs to optimize the processing of inbound and outbound order data feeds. Shivam has a Bachelor of Technology (B.Tech.) in Computer Science and Engineering from Dr. A.P.J. Abdul Kalam Technical University. He is skilled in problem-solving, data structures, and system design, and has experience working with various technologies, including but not limited to Java, Spring Boot, Spring MVC, Oracle ADF, J2EE, REST, Service-Oriented Architecture, JavaScript, Oracle DB, and PL/SQL. In summary, Shivam Gupta is a talented Senior Software Engineer with 6.86 years of relevant experience. He is passionate about solving real-world problems with technology and has a strong track record of delivering high-quality products and services.