About

Shivam Upadhyay is an experienced professional in product management, strategy, analytics, and customer experience. He has a demonstrated history of work in the classifieds, e-commerce, and logistics industries. Currently, he is a Product Manager at REA India, which operates Housing, Proptiger, and Makaan. Shivam is not an IIT/IIM grad, but his experience and skills make up for it. At REA India, Shivam has outlined and executed a series of tasks and experiments to reach 2X seller sessions in a month, leading to higher revenue, user base, and re-engagement of existing users. He has also enhanced the customer experience of Housing Studio's 3D products line, reaching a satisfaction score of 3.9 out of 5. Additionally, he has achieved a targeted revenue of INR 7.5cr for Housing Studio business, which is 30% more than the last financial year. Shivam has also helped the HR team reduce employee attrition by 20% over the year by understanding employee's pain points better using in-house developed HR tools. He has also led a team of 23 to successfully integrate and automate finance data processing using an ERP tool (Oracle Netsuite) with the parent organization REA Group, resulting in remote audits and automated profit & loss calculations. In the past, Shivam has worked as a Product Manager at Rapido and an Interim Product Manager at Dunzo. At Rapido, he automated refund and login support issues raised by customers, constituting 26% of the total support issues. At Dunzo, he analyzed new user journeys of competitor apps and enhanced user conversion by almost 6%, improved overall data analysis and understanding to make precise product decisions, increased existing user conversion by 24% over five months, reduced funnel drops at login flow by 40%, impacting 15% more successful logins, and built a pipeline of more than eight growth experiments with an estimated impact of 15-20% on new user conversion rate. Shivam has a Bachelor of Engineering degree in Computer Science from Don Bosco Institute of Technology and completed his 10+2 from St. John's Sr. Sec. School. He has a tech stack that includes product management, test, QA, Java, frontend, and backend. Shivam has 6.54 years of relevant experience and is a skilled professional with a track record of delivering results.