About

Shivangi Sapra is an accomplished Director of Customer Success with a passion for customer delight and value realization. Currently working at CloudSEK, she primarily manages the EMEA region with a focus on network transformation, simplification, and achieving business objectives. She is a trusted advocate for customers and works as an extended team member within Zscaler. She closely collaborates with sales teams to help transition accounts from presales to customer success management programs and identify evolving opportunities. Shivangi is highly skilled in ensuring quick and hassle-free onboarding of users and maximum utilization of existing subscriptions through cross-functional coordination. She focuses on customer retention and continuous improvement by conducting regular check-in meetings and quarterly business reviews. She interacts with CISO/CIO/Director/Manager level stakeholders to drive value realization and maintain a deep understanding of the service to speak with customers about the most relevant features/functionality for their specific business needs. With 4.43 years of relevant experience, Shivangi has a proven track record of success. Prior to her current role, she served as a Business Lead at CloudSEK and a Customer Success Manager at Zscaler. Her educational background includes a Design Thinking and Innovation degree from IISC, a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Vikrant Institute of Technology and Management, and an Executive MBA in International Business and Marketing from Panjab University, Chandigarh. Shivangi's expertise in customer success management, network transformation, and business objectives has made her a valuable asset to CloudSEK. She is a results-driven professional with a passion for customer delight and value realization. Her leadership skills, cross-functional coordination, and ability to maintain strong relationships with stakeholders make her an ideal candidate for any customer success management role.