About

Shivani Dhull is a Senior Business Analyst with over 2.6 years of experience in the field. Currently, she is working at Discovery Parks as a Senior Business Analyst. In her current role, she is responsible for analyzing business requirements, identifying areas of improvement, and implementing solutions to enhance productivity and customer satisfaction. Prior to her current role, Shivani worked as a Product Owner at Sourcemash, where she successfully streamlined processes, identified bottlenecks, and implemented new procedures and policies to improve productivity. She also developed organizational change management strategies that were adopted by key stakeholders and evangelized across departments. She was responsible for computing, recording, and proofreading data in preparation of records and reports. She also manipulated data using pivot tables, pivot charts, and macros in Excel. Shivani managed projects and served as the primary liaison between clients and multiple internal groups to clarify goals and meet standards and deadlines. She also managed projects and development backlog using JIRA. Before joining Sourcemash, Shivani worked as an Information Technology Consultant at the City of Port Adelaide Enfield. In this role, she interviewed technicians and team leaders from different divisions, created a mockup user interface for the state-wide service request system for different users, created a business plan for the system, and gave a cost estimation of the system to be developed. Shivani holds a Master's degree in Information Technology from the University of South Australia, which she completed in 2019. Prior to that, she completed her Bachelor of Engineering in Computer Science from Chitkara University in 2017. In summary, Shivani Dhull is an experienced Senior Business Analyst with a strong track record of streamlining processes, identifying areas of improvement, and implementing effective solutions. She is a skilled project manager and a strong communicator who is able to build relationships with stakeholders and manage expectations effectively.