About

Shlok Parikh is an eCommerce and SaaS/PaaS management expert with a passion for customer centricity. With over 4 years of relevant experience, Shlok is currently working as an Operations & Key Accounts/Customer Success Manager at icreative technologies. He has also served as a Project/Product Manager/Owner for Amazon B2B, Patanjali, and CamilleRose Naturals from his previous work organizations. Shlok's technical expertise lies in consulting and leading teams for Shopware, Magento, WordPress, and Laravel projects with operations execution. He follows a theory for customer retention, which involves continuous feedback and improvement. He believes that a mixture of sales, technology, and leadership is crucial for success and brings these skills to the table. At icreative technologies, Shlok is responsible for monitoring project gaps and filling them, reporting to the Sales Director and CEO, ensuring account retention, and client success. He regularly executes projects and monitors client success. He has also worked as a Project Lead and Project Manager at icreative technologies and trinfotips, respectively. Shlok holds a Master's degree in Computer Science from Dhiru Bhai Ambani Institute and a Bachelor's degree in Computer Applications from Gujarat University. He has also attended Nirman High School. His tech stack includes product management and senior software engineering. In summary, Shlok Parikh is a customer success manager with a technical background and a passion for customer centricity. He brings a mixture of sales, technology, and leadership skills to the table and has experience in leading teams for various eCommerce projects.