About

Shradha Parashar is an experienced Support Engineer at Microsoft with a strong background in resolving complex customer issues related to Exchange On-premises server. With over 7 years of relevant experience, Shradha has developed exceptional skills in troubleshooting and collaborating with different teams to provide proactive support advice to customers. In her current role at Microsoft, Shradha is responsible for ensuring a seamless customer support experience. She works closely with customers to resolve their issues and provides them with the necessary guidance to ensure they are satisfied with the service. Shradha's expertise in resolving complex problems has been instrumental in improving customer satisfaction. Prior to joining Microsoft, Shradha worked as a Cloud Support Analyst at Accenture, where she managed and maintained the O365 online infrastructure for the company. She was responsible for working on O365 deployments, administration, and Merger & Acquisitions. Shradha also created client-facing and supporting documents and was responsible for Exchange Server build, including all roles for global M&C Teams. Before Accenture, Shradha worked as an Engineer, Support Center at Navisite, where she managed applications and supported major IT platforms, including Microsoft Office 365, Hosted Exchange, Proofpoint, and Mimecast. She was responsible for implementing Office 365 and hosting exchange migration projects from start to end. Shradha also provided user account setup and configuration to allow users access to the Office 365 services. Shradha holds a Bachelor's Degree in Computer Science from the Global Institute of Technology & Management, where she graduated in 2014. She also completed her High School education at MCL Saraswati Bal Mandir in 2010. Shradha's technical skills include infra, and she has developed exceptional skills in PowerShell scripting for Office 365 and Exchange Messaging. Overall, Shradha Parashar is a highly skilled and experienced Support Engineer with a proven track record of resolving complex customer issues. She has developed exceptional skills in collaborating with different teams and providing proactive support advice to customers.