About

Shubham Mittal is an experienced SOC/NOC Engineer with a total of 4.3 years of experience in the field. He has 2.5 years of experience as a Security Analyst and 1.3 years as a NOC Engineer. Shubham is skilled in real-time monitoring of network security components and devices such as Firewall, Routers, System Application, Windows devices, UNIX devices, and web servers. He is also experienced in managing 24x7 operations at SOC, including event monitoring, incident detection, tracking, analyzing on a real-time basis, and report generation. Shubham has comprehensive knowledge of the implementation of ESM components (connectors, console) and good knowledge of the implementation of smart connectors. He can provide the first level of threat response for the Security Event Management team at the Security Operations Center (SOC). Shubham is a motivated team player who can adapt and learn new technologies, tools, and applications. Currently, Shubham is working as a Software Support Engineer at Amdocs where he is working in 24x7 operational support. He is responsible for monitoring events, log analysis, investigating incidents, regular health checks monitoring, and reporting. He escalates issues as per the escalation matrix to the operation heads or senior authorities for faster and better resolution. Prior to his current role, Shubham has worked with Vodafone as a Junior IN Engineer where he was responsible for monitoring and troubleshooting prepaid billing services on Linux servers. He has also worked with Ericsson India as a Graduate Apprentice Trainee where he worked as a BSS team for Airtel project and worked on Huawei tool U2000 i manager network management system, LINUX, and ORACLE DB. Shubham has a Bachelor of Technology degree in Electronics and Communications Engineering from the University College of Engineering, Rajasthan Technical University, Kota. He has also completed his 12th and 10th from St. Joseph Senior Secondary School, Kota. Shubham's technical skills include SQL, Web, and Infra. Overall, Shubham has 5.27 years of relevant experience in the field.